Privacy Policy
Privacy Policy
WhileAwayPEI.com (“we”, “us”, “our”, “the Company”) operates the website https://www.WhileAwayPEI.comand related services (collectively, the “Service”).
We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the ten fair information principles.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in the course of our commercial activities.
By using our Service, you consent to the practices described in this policy (where consent is required under PIPEDA).
1. Accountability
We are responsible for personal information under our control.
Our Privacy Officer oversees compliance with PIPEDA:
Privacy Officer
Bev Dickson
We train staff on privacy practices and review third-party service providers to ensure they provide comparable protection.
2. Identifying Purposes
We collect personal information for the following purposes:
• Processing and fulfilling orders / subscriptions
• Providing customer service and support
• Managing your account and communications
• Sending transactional emails and (with consent) marketing communications
• Improving our website, products, and services
• Preventing fraud and ensuring security
• Complying with legal obligations
We identify the purpose at or before the time of collection.
3. Consent
We obtain your meaningful consent before collecting, using, or disclosing your personal information, except where PIPEDA permits otherwise (e.g., for legal compliance or fraud prevention).
Consent can be express (e.g., checking a box for marketing emails) or implied (e.g., providing a shipping address to complete a purchase).
You may withdraw consent at any time (subject to legal or contractual restrictions) by contacting our Privacy Officer. Withdrawing consent may limit your ability to use certain features.
4. Limiting Collection & Limiting Use, Disclosure and Retention
We limit collection to what is necessary for the identified purposes.
We use and disclose personal information only for the purposes for which it was collected, unless we obtain new consent or as required/authorized by law.
We retain personal information only as long as necessary to fulfill the identified purposes or meet legal requirements (typically 7 years for financial/tax records; shorter periods for marketing data). After that time, we securely destroy or anonymize the information.
5. Accuracy
We make reasonable efforts to keep your personal information accurate, complete, and up-to-date.
Please contact us promptly if any information needs correction.
6. Safeguards
We protect personal information with physical, organizational, and technological safeguards appropriate to its sensitivity (e.g., encryption of payment data, secure servers, access controls).
While we strive to protect your information, no method of transmission or storage is 100% secure.
7. Openness
This Privacy Policy is our primary way of being open about our personal information practices.
It is available on our website footer and provided upon request.
8. Individual Access
You have the right to access your personal information we hold and request correction of inaccuracies.
To make a request, contact our Privacy Officer. We will respond as soon as feasible (usually within 30 days) and may charge a minimal fee for excessive requests.
In certain circumstances, we may not be able to provide access (e.g., when it would reveal confidential commercial information or affect others’ privacy).
9. Challenging Compliance
If you believe we have not complied with this policy or PIPEDA, please contact our Privacy Officer.
We will investigate promptly and respond appropriately.
You may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC):
https://www.priv.gc.ca/en/make-a-complaint/
10. Types of Personal Information We Collect
We may collect:
• Contact & Account Information: name, email, shipping/billing address, phone number
• Payment Information: processed securely via third-party providers (we do not store full card details)
• Usage & Technical Data: IP address, browser type, pages visited, device information, cookies
• Marketing & Preferences: if you subscribe to newsletters or provide preferences
• Customer Service Data: communications, support tickets
11. Third-Party Service Providers
We use trusted service providers (e.g., Shopify for e-commerce, Stripe/PayPal for payments, Google Analytics for usage data, Klaviyo for email marketing).
These providers may process personal information on our behalf and are contractually required to protect it with safeguards comparable to our own.
Some may be located outside Canada (e.g., United States), where personal information may be subject to foreign laws.
12. Cookies & Tracking Technologies
We use cookies and similar technologies for functionality, analytics, and (with consent) advertising.
You can manage preferences via our cookie banner or browser settings.
For more details see our Cookie Policy [link].
13. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements.
The new version will be posted here with an updated date.
Material changes that affect how we use your information will be communicated via email or website notice where appropriate.
14. Contact Us
Questions, access requests, complaints, or withdrawal of consent:
Email: info@whileawayPEI.com